
Let’s start out by creating a new dial plan that will be applied to users in a particular region to accommodate 7-digit dialing for local numbers. When assigning the tenant-user dial plans to a user, the normalization rules in the Global plan will no longer apply however, the rules in the service country dial plan will always apply. These are the tenant-user level plans and can be assigned to individual users. Instead of modifying the Global dial plan, you can create additional dial plans with normalization rules to accommodate a particular region.

However, if you have a large international user base, creating a one-size fits all dial plan may not fit your use cases. If you have a common dialing pattern that you want to apply to everyone, creating and adding a rule to the Global plan will accomplish this. This Global plan can be used to create normalization rules that will apply to every user (and as pointed out in my previous blog, the rules here will combine with the user’s default service country rules). This is a blank dial plan with no normalizations rules that is automatically assigned to all users. Let’s walk through creating a dial plan with a normalization rule and how it affects making calls and joining PSTN conferences.īy default, a Global dial plan exists for your tenant. Dial plans not only allow customization when making outbound calls but also apply to dialing out for PSTN conferencing (the call-me-at feature).


Dial plans allow administrators to accommodate end-user dialing habits, such as dialing 7 digits for a local number. As I have previously written about, dial plans are a great addition to those considering Cloud PBX for their organizations. Last week Microsoft moved Skype for Business Online tenant dial plans from preview into general availability. Discover how to empower innovation from non-traditional developers with the Microsoft Power Platform. Unleash the Potential of Power Platform With a Center of Excellenceīusiness innovation often comes from within.
